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Special Order Policy and Procedure for Retail Customers

  • All retail customer orders need to be paid in full at time of order before any product is ordered.
  • Customer has 30 days to pick up order. That 30 days starts from the first phone call made to customer.
  • If the product has not been picked up within 30 days, the product will be sent back to the manufacturer and a 25% re-stocking fee will be assessed. The customer will be refunded the remaining difference.
  • This policy needs to be communicated to the customer at time of sale.
  • Customer needs to sign off on the order and that they are aware of the House of Lights Policy.
  • Warehouse Manager will email sales associate an order confirmation once order has been received. 
  • The emailed order confirmations will be your first notification to start calling your customers that their product is in.
  • Please remind the customer of the policy when we call them to let them know their order is in.
  • Continue to leave detailed notes in the comment section of the invoice.

Questions? Call Us:

Scarborough

418 Payne Road

Scarborough, Maine 04074

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